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Whetstone Windows & Doors Pty Ltd Guarantee/Warranty

Subject to conditions below, we guarantee windows and doors of our manufacture to be free of defects that would render them unserviceable for the use for which it is intended and to be of good quality and workmanship for five (5) years from the date of shipment by the manufacturer.

Under this Guarantee the manufacturer agrees to repair or replace, as its option, unfinished and in the form as originally supplied and without charge, any windows and doors found to be defective with the meaning of the guarantee.

Provided that:

(a) Doors and windows are inspected on receipt for visible defects and any such defects are brought to the attention of the manufacturer by notice in writing notifying the date and place of service within five (5) days of such defects being detected, and in any event, within five (5) years from the date of manufacturer’s shipment.

(b) Doors and windows are to be accorded reasonable treatment by the Purchaser and are to be stored flat in dry buildings – not hung in damp or freshly plastered areas.

(c) Immediately after fitting and prior to hanging, the entire door or window, including the top and bottom edges, receives two (2) coats of high quality undercoat/primer, and two (2) of paint, varnish or sealer to prevent undue changes to the moisture content within the door or window. Semi-solid and Solid doors should only be painted in flat, semi-gloss or satin finishes.

(d) Doors and windows are finished with light reflective, exterior finish colours.

(e) Throughout the warranty period windows and doors are maintained so as to prevent deterioration from normal weather conditions.

(f) All solid construction doors are hung with a minimum of three (3) 100mm hinges.

(g) The utility or structural strength is not impaired in the fitting of the windows and doors, the application of the hardware or cutting and or altering the doors or windows.

(h) The moisture content of the timber does not fall below 12% or exceeds 18%.

(i) Windows or doors shipped by the manufacturer dry glazed (glazed temporarily without proper silicone sealing) for the later installation of leadlight or other glass types by the owner, are covered with plastic to protect from the elements until such time that glass has been correctly siliconed into openings by a qualified glazier.

And provided further that a door or window will NOT be found to be defective within the meaning of this Guarantee if;

(i) Doors and windows become ineffective through failure to follow these recommendations or for hazards of shipment or storage, after the doors and windows leave control of the manufacturer.

(ii) There is natural variation in the colour and texture of the timber.

(iii) There is a twist or bow not exceeding 5mm on doors up to 2134 x 914 x 35mm or 6mm for doors up to 2340 x 1219 x 35mm. Doors exceeding 2340mm in height or 1219mm in width are not guaranteed against twist or bow.

(iv) There is shrinkage or splitting of frame members or panels in solid joinery due to atmospheric conditions.

The manufacturer is not liable hereunder to reimburse any purchaser for doors or windows repaired or replaced without the prior written consent of the manufacturer.

This guarantee is subject to the terms and conditions specified above and we shall be under no further liability to you with respect to defective doors and windows except to the extent that any additional liability attached to us by the virtue of any binding State, Territory of Federal regulation relating to the sale of goods. All conditions and warranties implied into contracts for the sale of goods and supply of services are hereby expressly excluded PROVIDED THAT nothing covered in this is extended or shall be taken to exclude, restrict or modify those conditions and modified in the guarantee.

For more information on our period window and door expertise, contact us today.